At Agency Bounce, we are committed to maintaining transparent, fair, and professional service standards. This Cancellation & Refund Policy outlines the terms governing service suspension, cancellations, and applicable refunds for all clients subscribed to our consulting and staffing solutions.

1. Cancellation Requests

Clients may request cancellation or suspension of services at any time by submitting a formal written request via email to our official support or account management contact. The effective date of cancellation will be considered the date on which the written request is received and acknowledged by Agency Bounce.

 

2. Monthly Subscription Plans

Our monthly plans are structured to provide immediate resource allocation, onboarding, and operational deployment. As these services involve upfront setup, coordination, and allocation of dedicated personnel:

Cancellations requested within 7 calendar days of service commencement may be eligible for review and partial consideration, subject to onboarding and administrative costs already incurred.

After the initial 7-day period, the monthly subscription is considered active for that billing cycle, and refunds are not applicable for that billing period.

 

3. Quarterly, Half-Yearly, and Annual Plans

For extended-term subscription plans, Agency Bounce follows a flexible and client-centric approach:

If a client requests cancellation during an active service term, the refund will be calculated on a pro-rata basis for the unused portion of the service period starting from the official cancellation request date.

Any applicable onboarding, setup, or administrative costs incurred at the beginning of the engagement may be deducted before the refund is issued.

The remaining eligible amount will be processed in accordance with our refund turnaround timelines stated below.

 

4. Refund Processing & Turnaround Time

 

Once a cancellation request has been reviewed and approved:

Refunds are typically processed within 7–14 business days from confirmation of eligibility.

The time taken for funds to reflect in the client’s account may vary depending on the payment provider, financial institution, or payment gateway processing timelines.

Refunds will be issued via the original method of payment unless otherwise agreed upon in writing.

 

5. Service Suspension vs. Termination

A request to temporarily suspend services is treated separately from a termination request. In such cases:

Services and billing may be paused subject to mutual written agreement.

Contract duration or service timelines may be adjusted accordingly.

 

6. Non-Refundable Circumstances

 

Refunds may not be applicable under the following conditions:

Services already delivered or completed.

Delays caused by the client that restrict or prevent service execution.

Failure to provide required access, credentials, data, or approvals.

Breach of agreement terms or misuse of services.

 

Cancellation & Billing Support Contact

For cancellation requests or refund-related inquiries, please contact:

Steve@agencybounce.com